Ostravelz

Refund Policy

At OS Travelz, we strive to provide excellent service to our customers. We understand that circumstances may arise where you need to cancel your booking or request a refund. This Refund Policy outlines our guidelines for cancellations and refunds.

1. Cancellation and Refund Eligibility

1.1 Flights: Refund eligibility for flight bookings depends on the fare rules set by the airline. Most airlines have specific conditions regarding cancellations and refunds, which may include penalties or fees.

1.2 Train Reservations: Refund eligibility for train reservations varies depending on the ticket type and the policies of the railway company. Some tickets may be non-refundable, while others may be eligible for partial or full refunds.

1.3 Car Rentals: Refund eligibility for car rental bookings depends on the terms and conditions of the rental agreement. Cancellation policies and refund amounts may vary by rental company.

1.4 Holiday Packages: Refund eligibility for holiday packages depends on the terms and conditions of the package booking. Refunds may be subject to penalties or fees imposed by hotels, airlines, or other suppliers.

2. Requesting a Refund

2.1 To request a refund, please contact our customer service team at contact@ostravelz.com with your booking details.

2.2 Refunds will be processed based on the cancellation policy applicable to your booking. We will notify you of any applicable fees or penalties before processing the refund.

2.3 Refunds will be issued to the original form of payment used for the booking, unless otherwise specified by the supplier or agreed upon by both parties.

3. Processing Time

3.1 Refund processing times vary depending on the payment method and the policies of the supplier. It may take up to [insert number] business days for the refund to appear in your account.

4. Non-Refundable Fees

4.1 Some bookings may be non-refundable or subject to cancellation fees imposed by the supplier. These fees will be deducted from the refund amount, if applicable.

5. Refunds for Unused Services

5.1 Refunds will not be provided for unused services if you fail to cancel your booking in accordance with the supplier’s cancellation policy.

6. Changes to Refund Policy

6.1 We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

7. Contact Us

7.1 If you have any questions or concerns about our Refund Policy, please contact us at contact@ostravelz.com.